Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

Simple tips for effective marketing.

Knowledge is power when it comes to customer satisfaction.

Effective networking checklist.

Conducting a competitive analysis.

Turn complaints into outstanding service.

Do your sales staff spend more time on admin than sales?

Know what your customers want.

Sometimes you have to fire a bad customer.

Your customers won’t always tell you when they’re unhappy.

23 Dec 2025

Wages flatline and unemployment rises as jobs market softens

A report carried out by the Resolution Foundation has found that the UK labour market is softening whilst wages stagnate and unemployment rises.